Check out the answers to some of the most frequently asked questions below. Chances are the answer to your question is below. If you can't find the answer to your question shoot us an email - we're happy to help!
* Please note: Your product must be returned unused in its original packaging. Customers returning product not in the original condition may be subject to a re-stocking fee of up to 75% of the total amount of the original purchase price. *
Q: Is there a warranty?
A: No, we do not have a warranty on our products. We do allow for returns and exchanges within 14 days (for US customers only - see full return policy above). We run all of our products through heavy double inspection before they ship to us, then another inspection when they arrive to us. As a result of this quality-checking process, manufacturer defects on items shipped to customers is truly less than 1% and nearly all of them will be caught immediately upon using the product--and always within 14 days of use. As you can imagine, we can't control how people treat their shades once we ship them, so knowing that along with knowing how thorough our quality inspections are and in an effort to keep retail prices low for all of you, we feel like 14 days is quite reasonable and fair. While we always produce and sell quality products, we've decided to keep our focus on making cool, quality shades and products at affordable and reasonable prices.
Q: Do your Interchangeable Sunglasses float? Are your Floatable Sunglasses interchangeable?
A: No. These products are two separate lines - Interchangeable and Floatable. The Interchangeable line is not floatable and the Floatable line is not interchangeable. The Forty-Four Collection is neither interchangeable or floatable. All KZ lines of shades are super dope though!
Q: How long before my order leaves your warehouse?
A: To be safe, plan on us shipping your product 1-2 business days after your order is received. We make every attempt to fill orders received by 2pm EST same business day but we cannot guarantee your order will ship the same day it's placed - we will certainly do our best and from there it's up to the mail man! :)
Q: How long does Free Ground Shipping take (domestic)?
A: 5-7 business days
Q: How long does Express Shipping take (domestic)?
A: 1-3 business days
Q: How long does International Shipping take (international)?
A: 12-15 business days
Q: How can I track my order?
A: You should receive an email once your order is shipped that includes your tracking number. Orders are shipped via the United States Postal Service, so for international orders, once it leaves the United States they'll no longer be traceable until it clears customs at your local post office. If you live outside the U.S. please allow an extra 10 business days for shipping and check with your local postal service. If you have your tracking number already just enter it in the box below!
Q: I registered for Adventure Hunt, when will I receive my KZ shades?
A: All the shades for Adventure Hunt will be shipped once the Adventure Hunt sends us all the names and addresses of participants, which will be no later than one week before the Hunt in each city. Don't worry--they're on their way!
Q: How can I be featured on Instagram?
A: Tag @KZgear & Hashtag #KZgear on your pictures, best pictures will be featured. Images must match our current posting style, take up the entire Instagram square and must be high-resolution to be considered - plus they gotta be cool!
Q: How can I collaborate/advertise with @KZgear on Instagram?
A: We always love collaborating with other businesses on Instagram! If you'd like to collaborate with us and have over 9,000 followers shoot us an email and we'll get in touch with you shortly! If you'd like to advertise with @KZgear on your personal account or on one that you manage and have over 100,000 followers hit us up via email and we'll hit you back!
Q: How can I be sponsored or become an ambassador?
A: We're currently not accepting anymore sponsorship inquiries at the moment. However, if you'd like to become a Brand Ambassador we're currently accepting inquires of those who have 5,000 or more Instagram followers and live the active KZ lifestyle. Send us an email and we'll have a representative reach out to you!
Q: How can I become a distributor? How can I sell KZ in my store?
A: It's quick and easy! Click HERE to learn more and see if you qualify!
Q: I referred a friend but my referral code isn't working, why is that?
A: First off, thank you for spreading the love! Second, the codes only work if you spend $15 or more as explained in the promotional offer - once you hit $15 your code will automatically kick in and you'll get some extra coin on us!
Q: My beanie stretched out a bit over time, can I fix it?
A: Yes! Just wash it, following the instructions on the care tag sticker on the inside of your beanie. Tumble dry low will shrink it back down, but hand wash and air drying flat is best.
Q: What are the dimensions of the sunglasses? View our fit Size Chart here.
A: Interchangeable - 52 mm (lens) x 10 mm (bridge), x 135 mm (arms)
A: Douglas - 58 mm (lens) x 14 mm (bridge), x 135 mm (arms)
A: Ramon - 49 mm (lens) x 22 mm (bridge), x 140 mm (arms)
A: Floatable - 58 mm (lens) x 13 mm (bridge), x 130 mm (arms)
Q: What are your frames & side arms made from?
A: Polycarbonate for our Interchangeables, Ramon and Victoria. Polymethylpentene (TPX) for our Floatables. Nickel-Copper metal for Douglas.
Q: What is the interchangeable hinge made from?
A: A durable and flexible plastic called TR90. Each set of interchangeable shades comes packaged with extra hinges too, just in case--so don't lose them :)
Q: What are the lenses made from?
A: The lenses on Interchangeable Line are polycarbonate. Lenses on our Floatable Line are TAC. Lenses on our Forty-Four Collection are Grade AA Polarized.
Q: Are all of your lenses and products FDA approved?
A: Yes, of course :)
Q: Are all of your lenses impact resistant or drop ball resistant?
A: Yes, but we still don't recommend dropping heavy objects on your face ;)
Q: Are the lenses polarized?
A: Yes, we have many polarized options - all Floatables are polarized, all 44 Collection are polarized. Bali, Coconut, and Sahara from our Interchangeable line.
Q: Do the lenses offer UV protection?
A: Yes - all of our lenses offer 100% UV400, UVA and UVB protection, which meets the American, European and Australian standards.
Q: How do I attach / detach my side arms?
A: To attach simply just push your side arm directly straight into the frame until you hear a 'click' sound - if you do not hear a 'click' sound it's likely that your side arm isn't fully attached yet and may appear to bend outward. To detach just pinch n' pull directly straight out on the hinge's button. Remember, the hinges are strong, but you're stronger - so follow these simple instructions so you don't break your new shades. Check out the video below for a quick demonstration!