FAQ | KZ

Have a question? We have the answer!

Check out the answers to some of the most frequently asked questions below. Chances are the answer to your question is below. If you can't find the answer to your question shoot us an email - we're happy to help!

RETURNS/ EXCHANGES

Returns (US customers only)
Please be sure to read all of the information below regarding returns/exchanges. Once you have done so if your product qualifies please click here to go to KZ Returns and begin the process of having your return/exchange authorized by our customer service team. 
Please note the following:
1. You will need the email address which you used at checkout, as well as your order number to begin the process. 
2. You must obtain an Return Authorization number through www.kzgear.com/returns to qualify for a replacement or return. 
3. All requests are subject to the terms and conditions laid out below. 
If you aren't satisfied with your purchase, you can return your new products for a full refund within 14 days of delivery. You will be responsible for shipping them back to our warehouse within 14 days of the approved return request. Please note before making your return that:
    • If your item is being returned to us, please make sure your item is postmarked within 14 days of the date of your return approval. Returns that do not meet this criteria will not be eligible for full refunds or full value replacements.
    • You will be refunded for the amount you paid for the product minus the original shipping fees paid. 
    • KZ is not responsible for returned products lost in transit and we suggest you use a reliable and trackable carrier method such as UPS, or USPS. 
    • Why 14 days? We run all of our products through heavy double inspection before they ship to us from the factory, then we perofm another inspection when they arrive at our warehouse. As a result of this quality-checking process, manufacturer defects on items shipped to customers is truly less than 1% and nearly all of them will be caught immediately upon using the product--and always within 14 days of use. As you can imagine, we can't control how people treat their products once we ship them, so knowing that along with knowing how thorough our quality inspections are and in an effort to keep retail prices low for our customers, we feel 14 days is quite reasonable and fair.
    • Living that active, KZ lifestyle and accidentally broke your new items mid-adventure? We got your back and appreciate you living the KZ life! So if this happens within the same 14-day policy, send your broken items in to receive in-store credit worth 50% of what you paid for them!
    • All international sales and Adventure Hunt sales are final i.e. we cannot accept returns or exchanges, nor issue refunds.
    • When sending in a return please include a note including your order information and refund request.
Exchanges (US customers only)
If you aren't satisfied with your purchase, you can exchange your new items for store credit within 14 days of delivery. You will be responsible for shipping them back to our warehouse within 14 days of the delivery date. We will not issue store credit for products that are shipped back after 14 days from the delivery date. Store credit will be given via email in the form of an unique one-time use code to be used on our site. Please note before making your exchange that: 
  • Product must be returned in same condition it was shipped--looking brand new in the original packaging with all original items (i.e. microfiber pouch, stickers, etc.) in the packaging.
  • We will not issue store credit for products that are shipped back after 14 days from the delivery date.
  • You will be credited for the amount you paid for the product minus the original shipping fees paid. 
  • KZ is not responsible for returned products lost in transit and we suggest you use a reliable and trackable carrier method such as UPS, or USPS.  
  • Adventure Hunt sales are final. No exchanges or returns. 

* Please note: Your product must be returned unused in its original packaging. Customers returning product not in the original condition may be subject to a re-stocking fee of up to 75% of the total amount of the original purchase price. *  >

 

KZ4LIFE! Warranty

 

Q: Is there a warranty?

A: You Bet! 

"KZ4LIFE" as we call it. If you ever have the misfortune of breaking a pair of KZ Shades, whether by tripping over your own two feet (guilty!) or because you dropped them while Spelunking - we will ship you a brand new pair of the same (or the new more awesome model!) for $20 every time. No substitutions though guys, however EACH pair you own is covered by this same Deal.
All you have to do is send us a picture, your basic info and a quick story here and we will have the team ship you out a new pair tomorrow so you can get back to pursuing that next Adventure. 
By the way if you lose them entirely, fill out the form anyways! We will honor the first pair that completely go rogue under the same deal as well. 
So next time you head out, don’t worry about your gear because you’re in the #KZFam and #KZ4LIFE has you covered.  

SHIPPING

Q: How long before my order leaves your warehouse?

A: To be safe, plan on us shipping your product 1-2 business days after your order is received.  We make every attempt to fill orders received by 2pm EST same business day but we cannot guarantee your order will ship the same day it's placed - we will certainly do our best and from there it's up to the mail man! :)

Q: How long does Free Ground Shipping take (domestic)?

A: 5-7 business days

Q: How long does Express Shipping take (domestic)?

A: 1-3 business days

Q: How long does International Shipping take (international)?

A: 12-15 business days

Q: How can I track my order?

A: You should receive an email once your order is shipped that includes your tracking number. Orders are shipped via the United States Postal Service, so for international orders, once it leaves the United States they'll no longer be traceable until it clears customs at your local post office. If you live outside the U.S. please allow an extra 10 business days for shipping and check with your local postal service. If you have your tracking number already just enter it in the box below!

Q: I registered for Adventure Hunt, when will I receive my KZ shades?

A: All the shades for Adventure Hunt will be shipped once the Adventure Hunt sends us all the names and addresses of participants, which will be no later than one week before the Hunt in each city. Don't worry--they're on their way!

    INSTAGRAM 

    Q: How can I be featured on Instagram?

    A: Tag @KZgear & Hashtag #KZgear on your pictures, best pictures will be featured. Images must match our current posting style, take up the entire Instagram square and must be high-resolution to be considered - plus they gotta be cool! 

    Q: How can I collaborate/advertise with @KZgear on Instagram?

    A: We always love collaborating with other businesses and brands on Instagram! Please just email our support inbox at info@kzgear.com!

    GENERAL

    Q: Do your Interchangeable/Everday Sunglasses float? Are your Floatable Sunglasses interchangeable?

    A: No. These products are separate lines - Interchangeable, Everyday and Floatable. The Interchangeable & Everyday line is not floatable and the Floatable line is not interchangeable - but certainly can be worn Everyday! The Everyday Collection is neither interchangeable or floatable. All KZ lines of shades are super dope though!

    Q: How can I be sponsored or become an ambassador?

    A: If you'd like to become a Brand Ambassador we're currently accepting inquires of those who have 5,000 or more Instagram followers and live the active KZ lifestyle. Learn more about our Ambassador Program HERE.

    Q: How can I become a distributor? How can I sell KZ in my store?

    A: It's quick and easy! Click HERE to learn more and see if you qualify!

     

    Q: My beanie stretched out a bit over time, can I fix it?

    A: Yes! Just wash it, following the instructions on the care tag sticker on the inside of your beanie. Tumble dry low will shrink it back down, but hand wash and air drying flat is best. 

    SUNGLASSES SPECS 

    Q: What are the dimensions of the sunglasses? Click on a style below to view a Size Chart.

    A: Interchangeable - 52 mm (lens) x 10 mm (bridge), x 135 mm (arms)

    A: Aviators57 mm (lens) x 26 mm (bridge), x 135 mm (arms)

    A: Clubmaster - 50mm (lens) x 22 mm (bridge), x 140 mm (arms)

    A: Floatable Classic Wayfarer - 57 mm (lens) x 13 mm (bridge), x 130 mm (arms)

    A: Floatable Wayfarer - 52 mm (lens) x 13 mm (bridge), x 130 mm (arms)

    A: Floatable Sport - 70 mm (lens) x 13 mm (bridge), x 130 mm (arms)

    Q: What are your frames, hinges and lenses made from?

    A: Materials vary per style so check out the details on each style for specifics!

     

    Q: Are all of your lenses and products FDA approved?

    A: Yes, of course :)

    Q: Are all of your lenses impact resistant or drop ball resistant?

    A: Yes, but we still don't recommend dropping heavy objects on your face ;)

    Q: Are the lenses polarized?

    A: Yes, all of our lenses are polarized unless denoted otherwise.

    Q: Do the lenses offer UV protection?

    A: Yes - all of our lenses offer 100% UV400, UVA and UVB protection, which meets the American, European and Australian standards. 

    HOW TO

    Q: How do I attach / detach my side arms on Interchangeable Shades?

    A: To attach simply just push your side arm directly straight into the frame until you hear a 'click' sound - if you do not hear a 'click' sound it's likely that your side arm isn't fully attached yet and may appear to bend outward. To detach just pinch n' pull directly straight out on the hinge's button. Remember, the hinges are strong, but you're stronger - so follow these simple instructions so you don't break your new shades. Check out the video below for a quick demonstration! 

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