Check out the answers to some of the most frequently asked questions below. Chances are the answer to your question is below. If you can't find the answer to your question shoot us an email - we're happy to help!
* Please note: Your product must be returned unused in its original packaging. Customers returning product not in the original condition may be subject to a re-stocking fee of up to 75% of the total amount of the original purchase price. * >
Q: Is there a Replacement Program?
A: You Bet!
Q: How long before my order leaves your warehouse?
A: To be safe, plan on us shipping your product 1-2 business days after your order is received. We make every attempt to fill orders received by 2pm EST same business day but we cannot guarantee your order will ship the same day it's placed - we will certainly do our best and from there it's up to the mail man! :)
Q: How long does Free Ground Shipping take (domestic)?
A: 5-7 business days
Q: How long does Express Shipping take (domestic)?
A: 1-3 business days
Q: How long does International Shipping take (international)?
A: 12-15 business days
Q: How can I track my order?
A: You should receive an email once your order is shipped that includes your tracking number. Orders are shipped via the United States Postal Service, so for international orders, once it leaves the United States they'll no longer be traceable until it clears customs at your local post office. If you live outside the U.S. please allow an extra 10 business days for shipping and check with your local postal service. If you have your tracking number already just enter it in the box below!
Q: I registered for Adventure Hunt, when will I receive my KZ shades?
A: All the shades for Adventure Hunt will be shipped once the Adventure Hunt sends us all the names and addresses of participants, which will be no later than one week before the Hunt in each city. Don't worry--they're on their way!
Q: How can I be featured on Instagram?
A: Tag @KZgear & Hashtag #KZgear on your pictures, best pictures will be featured. Images must match our current posting style, take up the entire Instagram square and must be high-resolution to be considered - plus they gotta be cool!
Q: How can I collaborate/advertise with @KZgear on Instagram?
A: We always love collaborating with other businesses and brands on Instagram! Please just email our support inbox at email@example.com!
Q: Do your Interchangeable/Everday Sunglasses float? Are your Floatable Sunglasses interchangeable?
A: No. These products are separate lines - Interchangeable, Everyday and Floatable. The Interchangeable & Everyday line is not floatable and the Floatable line is not interchangeable - but certainly can be worn Everyday! The Everyday Collection is neither interchangeable or floatable. All KZ lines of shades are super dope though!
Q: How can I be sponsored or become an ambassador?
A: If you'd like to become a Brand Ambassador we're currently accepting inquires of those who have 5,000 or more Instagram followers and live the active KZ lifestyle. Learn more about our Ambassador Program HERE.
Q: How can I become a distributor? How can I sell KZ in my store?
A: It's quick and easy! Click HERE to learn more and see if you qualify!
Q: My beanie stretched out a bit over time, can I fix it?
A: Yes! Just wash it, following the instructions on the care tag sticker on the inside of your beanie. Tumble dry low will shrink it back down, but hand wash and air drying flat is best.
Q: What are the dimensions of the sunglasses? Click on a style below to view a Size Chart.
A: Interchangeable - 52 mm (lens) x 10 mm (bridge), x 135 mm (arms)
A: Aviators - 57 mm (lens) x 26 mm (bridge), x 135 mm (arms)
A: Clubmaster - 50mm (lens) x 22 mm (bridge), x 140 mm (arms)
A: Floatable Classic Wayfarer - 57 mm (lens) x 13 mm (bridge), x 130 mm (arms)
A: Floatable Wayfarer - 52 mm (lens) x 13 mm (bridge), x 130 mm (arms)
A: Floatable Sport - 70 mm (lens) x 13 mm (bridge), x 130 mm (arms)
Q: What are your frames, hinges and lenses made from?
A: Materials vary per style so check out the details on each style for specifics!
Q: Are all of your lenses and products FDA approved?
A: Yes, of course :)
Q: Are all of your lenses impact resistant or drop ball resistant?
A: Yes, but we still don't recommend dropping heavy objects on your face ;)
Q: Are the lenses polarized?
A: Yes, all of our lenses are polarized unless denoted otherwise.
Q: Do the lenses offer UV protection?
A: Yes - all of our lenses offer 100% UV400, UVA and UVBprotection, which meets the American, European and Australian standards.
Q: How do I attach / detach my side arms on Interchangeable Shades?
A: To attach simply just push your side arm directly straight into the frame until you hear a 'click' sound - if you do not hear a 'click' sound it's likely that your side arm isn't fully attached yet and may appear to bend outward. To detach just pinch n' pull directly straight out on the hinge's button. Remember, the hinges are strong, but you're stronger - so follow these simple instructions so you don't break your new shades. Check out the video below for a quick demonstration!