What’s the secret? Well, think of some of the most popular sunglasses companies that you know. Believe it or not, 7 of the top 10 sunglasses brands are made by the same manufacturer. Unfortunately, that gives them the power to charge you hundreds of dollars for a very ordinary pair of sunglasses.
With that extremely high price tag, you think you'd get some special perks or outstanding customer service. You'd hope they have an incredible replacement program on broken sunglasses considering you spent so much money on them. Well, they don’t! Those expensive sunglasses companies barely have a return or exchange policy, let alone anything of extra value.
We think that stinks. Really stinks. Instead of just complaining about it, we decided long ago to do better than those companies. At our core, KZ is a sunglasses company that has your back!
What does that mean for you? It means we are going to offer you the same things we’d like to see when we are shopping. It’s corny, but we are going to treat you the way we want to be treated.
It means we will do everything in our power to keep our prices thoughtful and in-check while delivering you high-quality shades. You’ll look good and feel great without us asking for your first-born child in order to afford our shades.
We also genuinely want you to love your shades. We understand that sometimes you change your mind. That’s completely fine with us. That’s why we created an extremely simple return and exchange policy. Simply put - return or exchange your shades within 30 days at no cost to you. Doesn’t get much easier than that.
Not only do we want you to love your shades, but we also want you to use them and enjoy them! It gives us a good chuckle when people spend big money on shades but never wear them because they don’t want to break them (we were just as guilty.) Well, we changed that with our Lifetime Replacement Program we call KZ4Life. If you break your shades, we will send you a replacement pair for only $20. No matter what. No questions asked. For life. So run those bad boys directly into the ground and get yourself a new pair at a massive savings - we just want you to be happy!
At our core, we want to give you the best experience possible. We employ a number of people whose only job is to make sure you are completely happy with your order. That is the KZ way.